DATA STORAGE LOCATIONS

As per EU General Data Protection Regulation, any businesses that function as processors have the below obligations they must meet. Trabica EOOD with respect and being 100% GDPR Ready is giving below in details all data needed. For addittional details you can contact us at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε.

• Offer sufficient guarantees that their services meets GDPR technical and organizational requirements
• Eschew the use of subcontractors to support service contracts between the processor and their clients (controllers) without the express consent of the controller
• On termination of a service contract, remove all data from their cloud and/or data center infrastructure, and provide sufficient proof that they have done so
• Report data breach incidents to the regulatory body.

GDPR Compliance Details

Please find below all necessary / required details by Supervisory Authority regarding the GDPR compliance.

 

• Data storage location in EU: 1.Cologne/Germany, 2.Frankfurt/Germany, 3.London/UK, 4.Lupfig/Switzerland, 5.Strasbourg/France
• Data storage location outside EU: 1.Moscow/Russia, 2.Nagano/Japan, 3.Singapore/Singapore, 4.St. Louis/USA, 5.Sydney/Australia, 6.Ashburn/Virginia
• Data encryption: We provide 2048 Encryption of any personal data located on our endpoints as well as in transit over your local- and wide-area networks and in the cloud. Our website https://trabica.com is covevers with SSL Certificates and all data transfers are Encrypted. The encryption process is entirely automated, with the data subject as the sole holder of the decryption key.
• Data search inside backups: YES
• Ability to modify personal data: YES
• Data export in a common format: YES.
• Quick data recovery: YES
• Breach notification: Dedicated Personel with 24X7x365 monitoring.
• Right to access: YES
• Right to be forgotten: YES
• Data portability: Every client has the ability to download his/her personal data in an easily-portable format.
• Data Protection Officers:Not Obliged as we have less than 250 employees.
• Privacy by design: YES

 

PLEASE READ THE PRIVACY POLICY CAREFULLY. BY USING THIS WEBSITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS WEBSITE.

Trabica EOOD is committed in protecting your privacy. This privacy statement applies to the data collected by Trabica EOOD through the website at web address https://trabica.com hosted and operated by Trabica EOOD herein after called “website”.

For any question or suggestion or statement relating to the Privacy Policy, please contact us at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε.

COLLECTING PERSONAL DATA OF CLIETS/USERS/VISITORS

When you register for the services of Trabica EOOD, you will be asked to register your personal data (name, last name, occupation, address, phone number, postal address, postal code, age, gender, etc) to make your registration in our database.

In case you decide to make an online purchase or sign up for a paid subscription service, we will ask for additional information, which may include without limitation your credit/debit card number, CVV, expiry date of credit/debit card, bank details, mobile phone number and/or billing address which is used to create a billing account.

In each case, the employees of Trabica EOOD who have access to your personal data are specific and the access to your personal data by unauthorized persons is prohibited.

USAGE OF PERSONAL DATA OF CLIENT/USER/VISITOR

The information collected will be used to operate and offer you the services as per your signed agreementand to provide the service(s) or carry out the transaction(s) you have requested or authorized. Additionally, the information may be used by us for payment processing and ongoing security and fraud prevention activities (such as bank authorizations, charge-backs and for record retention policies) or in cases required under applicable law of Bulgaria.

In relation of these uses, we may use your information to provide you with more effective customer service, improve the quality of services and any related products or services of Trabica EOOD. In this case you will be provided with the option not to accept such use of your information.

We may use your information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other products and services.

The use and access of your data to other companies, organizations or individuals other than the above mentioned is permitted ONLY in case that it is appropriate and necessary in order to:

• To adapt ourselves to any applicable laws, regulations, legal proceedings or claims organizations.
• To enforce the applicable terms of service and investigate any kind of infringement of these or any offense.
• To identify, prevent or deal with any other manner, any offense or any fraud related to the addresses and safety issues or technical issues.
• To protect ourselves, our users ant any other person against any damage or infringement of the rights, property or safety according to legislation.

At any time, the user reserves the right to be informed or to raise objection to any further processing of his data in accordance with the legislation for the protection of personal data.

Any time the user reserves the right to ask to see, modify or delete the user personal data.

CONTROL OF YOUR PERSONAL INFORMATION

Except as otherwise described above, all personal data you provide on the store will not be shared outside of Trabica EOOD without your written permission.

SECURITY OF YOUR INFORMATION

Where and how your personal information is saved our first priority. All transactions are Encrypted with SSL Encryption SHA-256 with RSA Encryption with 2.048 bits by COMODO RSA Extended Validation Secure Server CA

All your Personal Data are backed up with END TO END ENCTYPTION.

CHANGES TO THIS PRIVACY STATEMENT

We may occasionally update this privacy policy. When we do so, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of our Web site or by directly sending you a notification. We suggest you to periodically review this privacy policy to stay informed about how we are helping to protect the personal information we collect.

PLEASE READ THE PRIVACY POLICY CAREFULLY. BY USING THIS WEBSITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS WEBSITE.

Conditions / Definitions / Clarifications

By registering or becoming a client, the user entitles and give his consent to Trabica EOOD to keep, process, save his personal data. Simultaneously he has the right to ask at any time to be informed by Trabica EOOD for his data, to modify them or to delete them.

Trabica EOOD does not claim ownership of the information you may place on the Site and shall have no obligation of any kind with respect to such information. Unless otherwise stated herein, or in Trabica EOOD Privacy Policy, any information you provide in connection with this Site shall be deemed to be provided on a non-confidential basis.

While Trabica EOOD does not routinely monitor information, we reserve the right to monitor, restrict access to, edit, or remove any information that is available via the Site.

Customer account is the profile that is created for each customer / user from the automated system of the Trabica EOOD.

The user upon his registration, declares that the information provided by him is true and accurate and he is obliged to update his account profile with the new information.

By registering and using this Website, the user agrees, accepts and consents to abide by these terms and conditions and is bound by them and any changes/amends of any technical support contract and private policy the user chooses. In case that the user does not agree to abide by these terms and conditions, any use or access to this Site is prohibited otherwise he is be liable to compensate Trabica EOOD.

The user of the services of Trabica EOOD is solely responsible for any misuse of the services has been offered, based on the username and password, he has chosen during his registration. Indicatively he is obliged not to interfere with the operation of the Services of Trabica EOOD or not trying to gain access to it, using a different method against the instructions that has received from the Trabica EOOD.

When becoming a client you declare expressly and unreservedly that he provides the right to Trabica EOOD to send to his registration email any kind of information about his account.

Trabica EOOD is not responsible for the use of its services, which arises from the loss of these unique password by the user.

Any use of the services offered by the Trabica EOOD by the user, automatically implies unconditional acceptance of these terms and the acceptance of supporting terms from the user.

Trabica EOOD reserves the right to amend the terms of use, with a prior notice to the user. For the services of Trabica EOOD may apply additional conditions or requirement of services, which will be available with the relevant Services and will be an integral part of this Agreement, in case that the user uses these services. The user after receiving the notification, must visit the term of use and read them carefully. Continuance use of the services of Trabica EOOD by the user, implies the unconditional acceptance of these. Otherwise the user is obliged to cease using the services.

Trabica EOOD reserves the right, in order to improve its services to add or remove elements or functions, or to suspend or terminate fully a Service.

Continuance use of the service by the user of Trabica EOOD, after any such change, implies full and unreserved acceptance of them, the absolute commitment from the user to any term and the user’s obligation to comply with the terms, conditions, services and price list, as they have changed. If there is a conflict between these terms and additional terms, additional terms prevail. The changes related to specific functions of a new service, prices or changes made for legal reasons will be in effect immediately. If the user does not agree to the amended terms of use or service, or prices, he must stop using the service, otherwise he is considered to accept unconditionally all the above.

Trabica EOOD reserves at any time, without prior notice of the user, the right to assign its rights from this or any other agreement that is an entity, to any third party without the consent of the user.

The use of Trabica EOOD in no way provides the user with ownership of any intellectual property rights regarding the Services or the content which accesses. The use of such content from the Services by the user is expressly prohibited and also the user does not have the right to use any marks or logos being used in the Services of Trabica EOOD, otherwise he is liable to compensation. All trademarks, service marks and logos displayed on this Site (the "Trademarks") are registered and unregistered trademarks of Trabica EOOD or its subsidiary companies and the user does not have the right to reproduce, display or use in any other way any Trademark without the prior written permission of Trabica EOOD, otherwise he is liable to compensation.

If necessary Trabica EOOD may perform scheduled or emergency repairs or maintenance or remotely repairing or upgrading of its software in relation to the rendering of its services to the user, which may cause a temporary deterioration of the services and could result to a partial or complete interruption of the services. Any degradation or interruption of the Site or the Services during such maintenance does not allow a refund or credit of any sums paid by the user nor provides any user the right to compensation.

The overall responsibility of Trabica EOOD for any claim of the user under these terms, is limited to the amount paid by the user for the use of this service and only this. In all other cases.

All these terms and conditions together with any contract for technical support (support package) choosen by the user, the privacy policy and terms of use of support , constitute a single legally binding contract between Trabica EOOD and the user and constitute the entire agreement between him and Trabica EOOD, regarding the access of the user to this site and the use of it. Therefore the user accepts unreservedly that all the above conditions and agreements and any amendments thereto, are binding for all the services being purchased from the time of his registration to the services.

In the event that any provision of the Terms of Use, of any contract for technical support (accounting package), the privacy policy and terms of use of support , as amended and are in force, becomes void or unenforceable, then that provision will be deleted or amended to the extent that is necessary to comply with applicable laws and all other Terms will remain in full force and continue to be binding and enforceable. Should the user violate any condition of use terms of any contract for technical support (support package), the privacy policy and terms of use support (support), as being amended and are in effect, Trabica EOOD reserves the right to stop the use of the services without judicial intervention and without prior notice of the user and not withstanding its right to claim any damages that has suffered by the cause.

The resignation of Trabica EOOD from its rights due to the violation of all agreements or the delay to exercise any of its rights under this Agreement or the inability to force the user to fulfill some of its obligations, does not implies the renunciation of its rights.

Trabica EOOD reserves the right to change the price list.

Client Restrictions / Obligations

The user is obliged to use the services only according to the law, as it is in force at any time. Trabica EOOD reserves the right to suspend or stop the rendering its services in case that the user does not comply with the conditions or policies, or in case that Trabica EOOD discovers any suspicious activity of misuse by the user. At the same time Trabica EOOD reserves the right to seek any sort of compensation that has been suffered from this cause.

Trabica EOOD reserves the right to cancel or suspend the operation of the Services of the customer or any user access to the software provided by Trabica EOOD, if any, in connection with the rendering of the Services, in case that Trabica EOOD has the obligation to so (1) where required by law, (2) upon a judgment of a competent court or (3) when Trabica EOOD has well - grounds reasons to believe that the user is involved in any fraud or other illegal activity in connection with this Agreement.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Trabica EOOD or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Trabica EOOD, with copyright authorship for this collection by Trabica EOOD, and protected by international copyright laws.

Comments, suggestions, complaints and questions

All your feedback about our website https://trabica.com are Welcome. You can send any comments, ideas, notes, messages, suggestions, remarks, in order to improve the services at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε..

All that communications sent to us shall stay to us and can be used by us in any manner, including reproducing, disclosing, and publishing, without compensation to you.

For any further questions or complaints regarding violations of this Agreement, please contact us at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε..

 

Refund Policy - Snet IT Store

 

COMMENTS, SUGGESTIONS, COMPLAINTS AND QUESTIONS

All your feedback about our store https://trabica.com are Welcome. You can send any comments, ideas, notes, messages, suggestions, remarks, in order to improve the services at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε..

All that communications sent to us shall stay to us and can be used by us in any manner, including reproducing, disclosing, and publishing, without compensation to you.

For any further questions or complaints regarding violations of this Agreement, please contact us at Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε..

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE.

REFUND POLICY / CANCELLATION

Trabica EOOD is a Limited Liability Company which has its head offices at Sofia, Bulgaria, 103 James Boucher Blvd., VAT Number BG204394787 and is a company of rendering cloud services and IT services to customers through its marketplace https://trabica.com that belongs to "Trabica EOOD". The terms of use are governed by European law and the laws of International Trade. Any dispute shall be settled under the jurisdiction of the courts of Sofia, Bulgaria. If any of these provisions is held to be unenforceable or excessive, the remaining terms of use of this page and conditions of privacy remain in full force.

Trabica EOOD provide access to a variety of cloud services and internet services through this website https://trabica.com subject to the following terms and conditions. Trabica EOOD reserves the right to revise these terms, conditions, and the services from time to time as Trabica EOOD sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the Site or any services provided by Trabica EOOD. Users should check these terms and conditions periodically. By using the Site after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.

You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Trabica EOOD for any reason during the refund period applicable to your product type or service as below.

• Hosting Basic. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• Hosting Standard. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• Hosting Advanced. For annual billing services your refund request must be made within thirty (30) days from the purchase date

All subscriptions on my.trabica.com are not refundable.

Users Restrictions / Obligations

The user is obliged to use the services only according to the law, as it is in force at any time. Trabica EOOD reserves the right to suspend or stop the rendering its services in case that the user does not comply with the conditions or policies, or in case that Trabica EOOD discovers any suspicious activity of misuse by the user. At the same time Trabica EOOD reserves the right to seek any sort of compensation that has been suffered from this cause.

User must always keep the passord safe. In the event of any loss or damage that may result from the incorrect operation of the service, based on the codes, Trabica EOOD is entitled, automatically and without judicial mediation to terminate the service to this user without paying any compensation to him.

Trabica EOOD reserves the right to cancel or suspend the operation of the Services or the access of the customer or any user access to the software provided by Trabica EOOD in connection with the rendering of the Services, in case that Trabica EOOD has the obligation to so (1) where required by law, (2) upon a judgment of a competent court or (3) when Trabica EOOD has well - grounds reasons to believe that the user is involved in any fraud or other illegal activity in connection with this Agreement.